Question 1

What if the battery runs out?

Accepted Answer

The locks in this range include a physical backup key. Rechargeable models and replaceable-battery models use different power options. Keep your backup key accessible and follow your lock’s battery instructions.

Question 2

Which lock should I choose?

Accepted Answer

Start with the door you want to upgrade. Our finder shows a small set of matching options, then lets you compare the rest.

Question 3

When will my order leave?

Accepted Answer

We dispatch from Australian stock within 2 to 3 business days. Delivery time after dispatch depends on your location and the delivery service.

Question 4

Who helps if something goes wrong?

Accepted Answer

Contact ProShield. We arrange the next steps and cover necessary parts, labour and transport for covered faults. Your Australian Consumer Law rights are additional.

Question 5

Which locks suit the door between my garage and home?

Accepted Answer

Look in Internal doors. This means the ordinary hinged door into your home, not the roller garage door.

Question 6

Does my existing knob or handle change the category?

Accepted Answer

No. Start with the door type. The fitting work depends on your door and the lock you choose.

Question 7

Can I buy a lock without installation?

Accepted Answer

Yes. Installation is optional. Delivery is included Australia-wide.

Question 8

Can you supply locks for several doors or a hotel?

Accepted Answer

Yes. Tell us the door types, number of locks and location through Wholesale and projects. Hotel software, card encoding and system setup are quoted separately.

Question 9

Can I return a lock if I change my mind?

Accepted Answer

Request a return within 30 days of delivery. Items must be unused, uninstalled and complete. You can open the box to inspect them. There is no restocking fee, and you pay return postage. See Returns for the full details.

Question 10

My front door has a security screen. Which collection should I use?

Accepted Answer

If the new lock is going on your main front door, choose Front doors and then Main door behind a security screen. If it is going on the screen itself, choose Security screen door.

Question 11

Can other people use the lock?

Accepted Answer

You can give trusted people access using the entry methods supported by your chosen lock. Guardian lets you add users in the app. Sentry lets you add staff or customers as users in the app.

Question 12

Where do you install?

Accepted Answer

Our approved partner, TheSmartLockPros, covers Melbourne, Sydney, Brisbane, Perth, Adelaide and Canberra. The installation date is arranged with you.

Question 13

Do I need Wi-Fi, a hub or a subscription?

Accepted Answer

App and connected features depend on the model and setup. Contact us about the model you are considering so we can explain what it needs.

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