Support that stays with your lock.
24-month product warranty
60-month approved installation workmanship warranty
ProShield handles covered claims
Product cover
Locks, rechargeable spare batteries and keycards have a 24-month warranty against faults from delivery.
Installation cover
Approved installation by TheSmartLockPros has a 60-month workmanship warranty from the installation date.
Optional cover
You can choose 36 months of product warranty in total for A$150 extra, or 48 months in total for A$200 extra. This extends the warranty for the selected lock from its delivery date. These options do not change the 60-month installation workmanship warranty.
- 24 months total: included.
- 36 months total: add A$150.
- 48 months total: add A$200.
Your consumer rights
Your rights under Australian Consumer Law are additional and may last longer than the stated warranty. You do not need to buy an extended warranty to receive those rights.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Making a claim
Contact ProShield with proof of purchase and a description of the issue. We will assess the issue and arrange the appropriate next steps, which may include repair, replacement, collection or transport.
ProShield covers necessary parts, labour and transport for covered faults. If you have paid a necessary covered expense, email the receipt or proof of payment and your order details to info@proshieldau.com for assessment and reimbursement.
What is covered
Normal battery depletion and ordinary wear are not themselves faults. Accidental damage or incorrect use excludes only the damage it caused, not unrelated faults.
Warranty provider
ProShield Security. ABN 48 613 124 254. 54 Ramu Parade, Heidelberg West VIC 3081, Australia. info@proshieldau.com. 0432 831 893.